Customers call about damage, billing, memberships and cancellations, and store staff are busy serving. We run one line that answers every call, logs it as a case with a reference number, and gets it to the person at your company who can fix it.
In your company's name. Every call opens by telling the caller they're speaking to an automated assistant and that the call is recorded.
A reference number, an owner at your company and a deadline. Nothing sits unread in a web form.
Damage claims to your claims person, cancellations to whoever can process them, each with a backup. Overdue cases get a reminder, then escalate.
Joining, gift cards, balances and cancellations go to your own pages. We never take payments.
We do: answer, give accurate information, capture the right details, route, remind and report.
You decide: claims, refunds, cancellations and anything else that needs a judgment call. Before we switch on, we agree who resolves each type of case, so the line doesn't just become a nicer front door to the same backlog.
It doesn't log into your membership or point-of-sale system, and it never cancels or changes a plan itself. Your staff apply those changes from the logged case. It doesn't take card payments.
A conversation about how calls and complaints are handled today, and where they get stuck.
A pilot sized to what we find, measured against where you are now.
A monthly report: calls answered, cases opened and closed, how long they took, and what's still open.
Thirty minutes. We'll ask how calls and complaints reach you now, and tell you straight whether a line like this would help.